Customer Feedback

We publish some feedback on individual products on the webpage where you can buy them, but here is some feedback on our service:

“Excellent, thank you for keeping me informed along the way that is very good customer service” Carol 15/03/2021

“Thank you Claire…I will peruse the supermarket bin liners then! I must say, I’m very happy with my bin! Thankyou for your help” Marian 27/11/2020

“Hi Claire, thank you for the prompt delivery of the replacement bin – arrived safely and now fitted…Many thanks again for such prompt , no quibble service – most impressive- I shall be happy to recommend your Company”
Best regards, Clive B 17/10/2020

“I would like to take this opportunity to thankyou again for your help with this order. I must also comment on your product knowledge, you did not hesitate once, no matter what question asked you had the answer in depth” Regards Dominic

“Many thanks, I will make sure I am around.Thank you for your excellent service” Sue P 14/10/2020

“Hi Guys, I have just received and fitted my big bio double waste bin for my 400mm cabinet. I would just like to say that I am delighted with the quality and easy 5 mins fitting time that it took me. I got the email yesterday saying that it would be arriving today. I think that kind of service is great. I will be recommending the wesco bin to all my family and freinds. I found you guys when I was doing a search on google images for the biggest double integrated bin to fit a 400mm cabinet. Your 64L was the only one I could see and it’s a perfect size when fitted with enough room at the top for storing the bin liners.” Great product Russell G

“I am a delighted customer. I saw my daughter’s Wesco bin and thought, I want one of those. They are fantastic and really work for me. I am getting so may enquiries from friends. Do you have a paper catalogue?” Mrs Hughes

“Really appreciate your swift response and top rate customer service in dealing with the broken part for the bins.” Shant 11/06/2020

“Great customer service much appreciated.” Berna 10/06/2020

“Thanks for all your help Claire. Just to let you know I ordered the bin yesterday” Carl 07/06/2020

“I am so glad I found your website. It is great to buy from a specialist retailer rather than a chain. Thanks for all your help” Paul S

“I congratulate you on your customer service. All parts of your service have been absolutely first rate, delivery, everything” Mr Wright

“Thanks very much for your help. It is nice to speak to someone knowledgeable. Lots of places don’t have that!” J Spencer

“You’re absolutely right, the Big Double AZ with Andaro is a much better product for what I need. Please can I change my order accordingly. Thank you very much for catching this, greatly appreciated!” Very best, Graham 03/12/2019

“Claire thank you so much for your help and prompt responses. This is the best customer service I have ever received from a supplier, getting straight through on the phone, excellent advice and very prompt responses; You are a star. Why can’t life always be like this?” Richard A-R 10/05/2019

“All sorted – fitted the new (right sized) bin last night. Fantastic product and customer service – thank you!” Dave W 26/02/2019

“It worked! The bin arrived in one piece. Many thanks for going out of your way to help me.” Emily 23/01/2018

“I got the delivery today, thank you again for your help and support,” Ramesh. 22/01/2018

“Great service. Really impressed.” John 09/01/2018

“Thanks so much for both of your emails they have been a great help” Di 08/01/2018

“Thanks very much. Great service!” Lisa 12/10/2017

“You’re wonderful. What an incredibly helpful company. You’ve really solved my problem” Sarah 12/10/2017

“Thank you very much. We are really pleased with your prompt service. All the best” Jane 30/08/2017

” Hi Claire, Just a final thanks. Lid arrived on the other side of the world! Correct fit. Thanks for the great service.” Regards David 14/08/2017

“Thanks for your great service” Kai 09/05/2017

” Your customer service has been great.” Kirsti 05/04/2017

” Many thanks for such a prompt and good customer service experience.” Kind regards Paul17/03/2017

“Hello Claire, Just a short email to confirm that the 2 x Bins have been delivered today, well packaged and in perfect condition.May I take this opportunity to thank you for all the help you have given to me in this matter – it is most appreciated.”Kindest Regards &Best Wishes Mike 13/03/2017

“Thank you for professional and prompt service”Regards Susan 17/02/2017

“Just wanted to call to say thankyou for being so helpful and knowledgeable on how to install the bin” Eric A 31/01/2017

“Dear Wesco bins, I just wanted to drop you a note to thank you for your extremely swift dispatch of my replacement bins. I couldn’t believe it when I got the email yesterday to say my bins would arrive today and they have! Thanks once again Denise B”26/01/2017

“Hi Claire, received and fitted. Many thanks for your help and immediate replacement. If only all companies were as helpful and responsive.”Regards Steve 23/01/2017

“Dear Claire, Thank you for the return slip. Can I say that you have been so helpful and patient with me today. Really fantastic customer service.” Cathrin 28/11/2016

“It’s good to see that you are providing the same excellent standard of customer care that experienced last time. Most impressed, thank you. Best wishes” Vidette 18/10/2016

“Hello Claire, Thanks for your rapid service on the replacement bin.” Alex 19/09/2016

“Hi Claire, Just to say thanks for your patience and help. All done and perfect. Very good quality; works beautifully, pleased with the product just a shame about Wesco’s instructions..” David 09/09/2016

“Hi Claire, We got the bin lids today in the post, perfect. Thanks for all your help,” Jean 06/09/2016

“Dear Sirs, The replacement bin was delivered shortly before noon today, and is already installed and in use. Thank you for your very prompt and courteous response.” Regards, Dr. A’Brook. 02/09/2016

“Dear Claire, I know that it is helpful to you to receive feedback from customers, so thought I would send a few lines. My experience has been a good one. Although you didn’t have the item which I ordered in stock, you advised me quickly and gave me the option of waiting a few weeks or cancelling the order. Also you didn’t process payment until you had my order in stock for me. To sum up, I would say that good communication made ordering from you a smooth process and feel you have efficient procedures in place. I am happy to wait when I place orders, but just like to be updated and kept in the picture.I will certainly use Plus Online Stores Ltd. again.” Gillian W 25/05/2016

“Dear Claire Thank you very much for sending out replacements and so quickly! Amazing customer service feel very confident to shop with you in the future! “Mr mark jones 11/04/2016

“Thanks very much for all the information and advice. Excellent customer service” Kevin 18/02/2016

“Thanks for a great service already and matching the unit price too. As discussed this is a birthday present and need them delivered to my work address for Monday. Many many thanks” Michael 27/11/2015

“Great, thanks Claire. And thanks again for amazing customer service. ” Stephanie 10/11/2015

“Hello, I would like to say thank you for despatching the items below at such short notice it was very much appreciated and they arrived early this morning ! Many Thanks” Karina R 04/11/2015 (ordered 4.30pm, delivered next morning for urgent job)

“Many thanks Claire and 10 out of 10 for service. Much appreciated” Janet 28/10/2015

“Dear wesco, Thanks for excellent delivery service – Best” Mark 22/10/2015

“Claire, Many thanks for your swift response and what I can only say is excellent customer service. The replacement lid arrived as promised and I am glad to say our new kitchen is now the proud owner of a fully functional Wesco Bin. Once again, many thanks.Kind regards” Jon B 14/10/2015

“Dear Claire, We received the lid in good condition. It was very well packed : Thank you!” Best, Jordana 03/09/2015

“Thank you Laura. Very helpful. I will follow up.Good service! Regards” Jan 14/07/2015

“Thank you so much! I wish I lived in England now for one more reason – your nice bread bin!” Cheers Robin 30/06/2015

“Hi Claire, Thank You very much for the prompt and detailed response – Much Appreciated! One final question please if I may. If I want the ‘best’ Kickmaster Bin, which one should I buy? Best Wishes ” Salim 11/06/2015

“Claire and Laura, Thank you so much for your help with supplying and fixing my new bin. Firstly I was astonished that it was delivered before lunch on the day after I changed the order at Claire’s suggestion to a 13 litre model and then I troubled Laura to find out how to use the template. On its own it was difficult to work out how not use it but when I removed the existing bin it was very clear how to do it. All successfully installed and my wife is delighted with it, well worth the trouble even if my arthritic knees suffered during the installation. Thank you for an excellent service” John F 11/05/2015

“I would like too take this opportunity to thank you again for your help with this order. I must also comment on your product knowledge, you did not hesitate once no matter what question asked you had the answer in depth.”Regards Dominic 24/04/2015

“Delivery service excellent. I have to return as I don’t think that the bin is going to fit, but I have really enjoyed dealing with your company. We can talk through the replacement next week. Some companies are really unhelpful, but I have really enjoyed dealing with you.” Jane G 23/04/2015

“The bin is great & fits! Thank you for your help.” Francesca 02/04/2015

“Very happy with our recent purchase of 64L bin, if a little expensive. Delivery was very impressive, super quick and free.” J Woollatt 11/03/2015

” The lady who dealt with my order was excellent. Spoke clearly. Was extremely friendly and efficient. My order was dealt with easily and it was an unusual pleasure especially as I was only dealing with a bin!” – Tina. B 02/02/2015

“Perfect thank you, and thank you for all your help with finding the item we need. A great example of brilliant customer service!” – Rebecca. F 29/01/2015

“My single breadboy bin arrived today and I couldn’t be happier with it. The delivery was very prompt + well managed, and the breadboy looks lovely and is of a very nice and high quality. My dad makes bread all the time but has a small kitchen and nothing suitable to put it in yet. I know he’ll love this when I give it to him! Thank you wesco!!”” Sarah P Nov 2014

“I have received my Lime green Grandy and 1 Lemon Yellow canister with window which are lovely …..Thank you very much for your quick and helpful service.” Joyce D 31/10/2014

“Thank you for all your help. You have been extremely helpful. Kindest regards,” Diane. 08/10/2014

“Hi Laura, Just some nice feedback for you and your colleagues- your customer service has been completely outstanding- responsive, helpful and knowledgeable. I know I’m only buying a couple of bins but perhaps you should branch out!?” Cheers. Warren 15/09/2014

“I congratulate you on your customer service. All parts of your service have been absolutely first rate, delivery, everything” Mr Wright 12/06/2014

“Laura, the order arrived safely yesterday. Many thanks for your prompt and helpful assistance.”J. Jackson 08/03/2014

“I’d just like to drop you a line to thank you for your excellent service – the replacement bin arrived yesterday (it was the correct fit!) – perfect & prompt” Robin. D – 26/02/2014

“Thank you so much for your efforts! After 22 years of marriage and never having a kitchen I love, we are finally updating. Your company is the only one I could find that sells bread bins in this color. So, while it may just be a bread bin, it has made me extremely happy and I truly appreciate all you have done.” Sincerely, Rosemarie K 11/02/2014

“Dear Laura, Just to thank you for sending the bins out so quickly- they arrived safely today! Thank you for your help with our order.”Kind regards, Helen 21/01/2014

“Good Afternoon, Received my bread bin this morning and it’s wonderful! Thanks for dealing with my order so promptly. Many thanks Janet L 14/01/2014 “

“Hi Guys, I have just received and fitted my big bio double waste bin for my 400mm cabinet, I would just like to say that I am delighted with the quality and esay 5 minute fitting time that it took me. I got the email yesterday saying that it would be arriving today, I think that kind of service is great. I will be recommending The Wesco Bin to all my family and friends. I found you guys when I was doing a search on google images for the bigest double intergated bin to fit the 400mm cabinet, you’re 64L was the only one I could see and it’s a perfect size when fitted with enough room at the top for storing the bin liners. Great Product,” Russell 03/01/2014

“I am so glad I found your website. It is great to buy from a specialist retailer rather than a chain. Thanks for all your help.” Paul S, 19/12/2013

” I want to say thank you very much with my order. I received it today and it’s perfect!! Have a great holiday, you guys will make my husbands Christmas! L. White – USA 12/12/2013″

“Dear Laura, Just to confirm that my latest purchase has just arrived, safe and sound and as promised. Your company is truly a pleasure to deal with. Nothing is too much trouble. I would not hesitate to do business with you again in the future.Many thanks indeed.” Kind regards. Howard. W 05/12/2013

“Thanks Laura; great customer service!” Dr. Hancock, USA 03/12/2013

“You’ve been incredibly helpful Claire, I will place an order for one of these bins and I hope you get a massive bonus!” Mr Epps 18/11/2013

“Thank you very much. Excellent customer service. Kind Regards, ” Chris 01/10/2013

“Just want to say WOW! So impressed with your service! Ordered the Wesco Double Boy waste bin on the 8th September (very late in the day, I might add) and it arrived 9am 10th September! That was so quick! I am really pleased with what I bought, perfect size for two of us, very easy to fit in the kitchen cupboard and a smooth and wonderfully quiet operation. So neat and good quality throughout. Just want to say thank you for your excellent service and how delighted I am with the product. So daft to be raving about a rubbish bin but it’s made my day!! Cheers Wesco Bin team!” Regards P. Reddy 11/09/2013

“Order received. V. happy. Great service.” Floris V. – Luxebourg 22/09/2013

“Dear Claire, Fantastic! Speedy service! At the very worst I might have to lengthen the sliding base or adapt it slightly. Please could you go ahead with the order now.Thank you for all your help. This is what customer service should be about everywhere.”Regards, J Dibble 05/07/2013

“Thanks very much for your advice. You had some good ideas as to how to make the most of my cupboard space and which was the best bin to use. We will order after talking to our builder” Angie 05/06/2013

“You’ve been so helpful and informative, thankyou so much” ” Phone Enquiry 22/02/2013

“What customer service! It is rare that you get such good product knowledge from an internet company. I will definitely be buying from you” 18/02/2013

“I must applaud you, after being let down by another retailer the goods arived swiftly and the interaction and exchange of emails is probably the best service we have ever cme across. I take my hat off to you” Matthew. S

“Hi Laura – Better late (very!!) than never I suppose! I know this email comes many moons after you sent me my spare part. I just wanted to thank you for all your help & for obtaining the part for us. I managed to get the springs from the contact you recommended for free too! You’ll be pleased to know that our bin is now as good as new!! Many thanks and best regards” – Lynne P 24/08/2012

“Thanks so much, Laura. I have to say, the customer service from you guys has been excellent the whole way through. And even though I’ve ended up with the wrong bread bin I can totally understand how this happened (I changed the original order). So, thanks for all your help!” Sharlene – Australia 04/08/2012

“I appreciate the fact that you are ensuring the quality of the products you sell. I received the bin and kettle yesterday and I couldn’t be more pleased. They are beautifully made and the perfect color! Many thanks” – Lisa D – USA

“Order received today, all appear to be in good condition and timing as stated on order confirmation. Various communications by phone and email kept me informed of the order progress.” Jeremy. H 08/03/2012

“Dear sir, My bin order arrived today, within the time slot noted by the courierr DPD. Very pleased with the product, the ordering process and the delivery service.Regards” Peter. L 03/11/2011

“Thank you for our bin! We are very pleased with the service you have provided. Ordered on 5th April, delivered on 7th before we went off to work and fitted on the 8th. Easy to install and already filling up!” Claire. K

Hello! I’m glad to announce that my order arrived last saturday. Thanks a lot for the deal. I’m very satisfied with the transaction and I was kept well informed throughout the transaction. Grégory.N 01/02/2011

” Hi Just a short note to thank you for the excellent service you provided in getting the Kickboy Classic (in orange) to me last week. It arrived on Saturday morning. The level of service you guys provide superb. When it comes to me supplementing my Mauviel and Wesco “collections”, rest assured you will be my first port of call! Thanks” Graeme M 08/11/2010

“I just wanted to let you know that the bin has arrived in perfect condition I am very pleased with the whole order process and would recommend your website to all my friends & family Thanks very much for a well communicated and efficient order” Gwenda N 21/04/2010

“Thank you for your excellent service, my order was received a few days ago, excellent thank you” Duncan L 25/01/2010

“Your communcation has been excellent as I have received several phone calls and e-mails, a credit to your company. Best wishes” Sarah L 22/05/2009

“Fantastic service, I’m really pleased” Stewart L 23/12/2008″

“Hi Claire, Brilliant, many thanks, thanks also for all the trouble you have gone to as well” Brenda 23/12/2008

“Thankyou for your prompt reply and great customer service!” Kev 22/12/2008

“Hi Clair, Thanks for the great service” Jerry 24/11/2008

“Dear Claire, Many thanks for all your help, I have been extremely impressed by your professional approach in dealing with my complaint”Once again, Many thanks,Mike14/11/2008

“This is the first time I have used your company and I must say I am very impressed with the service. From order to delivery (which was really quick). I will certainly use your company for all my future catering requirements and I have no hesitation in recommending your company to my colleagues in the catering trade and friends.” Regards R McKenzie 29/09/2008